Terms & Conditions

Welcome to MimiTots We want to make your shopping experience simple, secure, and enjoyable. Please read the following terms and conditions before placing your order.

1. ONLINE SHOPPING

Do I need an account to place an order?
No, you can shop at MimiTots without creating an account. Simply browse our collection, add your favorite products to your cart, and proceed to checkout.

How will I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation through your provided contact details. If you do not receive confirmation, please contact our customer care team.

Does adding a product to my cart reserve it?
Adding an item to your cart does not guarantee its availability. Products are subject to stock availability, and your order is confirmed once it has been successfully placed.

Can I cancel my order?
Yes, you may request order cancellation before dispatch by contacting our customer care team. Once your order has been shipped, cancellation will no longer be possible.
MimiTots reserves the right to cancel an order before dispatch in case of stock unavailability or other unforeseen circumstances.

2. PAYMENT METHODS

What payment options are available at MimiTots?
We currently offer the following payment methods for your convenience:
1. Cash on Delivery (COD)
Pay for your order in cash when it is delivered to your doorstep. COD is available across Pakistan.
2. Bank Transfer (Online Payment)
You can make an advance payment directly to our official bank account. Bank account details will be provided during the ordering process or by our customer care team.
Please share your payment confirmation with our team, where required, so your order can be verified and processed.
Note: We currently do not accept online payments through debit or credit cards.

3. SHIPPING & DELIVERIES

Does MimiTots offer international shipping?
Currently, MimiTots delivers within Pakistan only. We do not offer international shipping at this time.

How long does delivery take?
Orders are generally delivered within 3–5 working days, depending on your location, product availability, and courier service.
Delivery timelines may vary during sale events, public holidays, or periods of high order volume.

What are the delivery charges?
A flat shipping fee of PKR 100 applies to nationwide orders.Free shipping on order above PKR 3000.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation message with tracking details, where available.
You can use the tracking number on the relevant courier partner's website to check your shipment status.
Please contact our customer care team if you need assistance tracking your parcel.

4. EXCHANGES & PRODUCT AVAILABILITY

What if the product I want is out of stock?
At MimiTots, we regularly update our collection with new arrivals. However, some popular designs and sizes may sell out quickly.
If your preferred item is unavailable, please contact our customer care team with the product name, size, or design. We will do our best to assist you, subject to stock availability.

Can I exchange a product for a different size or design?
Exchanges are subject to our Return & Exchange Policy and the availability of your desired size or product.
Please review our Return & Exchange Policy for complete details regarding eligibility, timelines, and exchange procedures.

5. CUSTOMER CARE

Have a question about your order, payment, or delivery? Our team is here to help!
Email: mimitotspakistan@gmail.com
Contact Number: 0325-5333748
Location: House # X673 Street -1, Near Police Chocki Ratta Amral Rawalpindi, Pakistan.

Thank you for choosing MimiTots. We appreciate your trust in us and look forward to bringing comfort, quality, and style to your little ones.